Return and Refund Policy

We want you to have a great experience with our products. Please read our return and refund policy carefully before placing an order.

1. Eligibility for Returns

• Returns are accepted within 7 days of delivery.

• Items must be unused, unwashed, and in original condition, with all tags and packaging intact.

• The product must not show signs of wear, damage, or alteration.

2. Non-Returnable Items

The following items are not eligible for return or exchange:

• Customized / personalized products

• Products made specifically as per customer instructions

• Items purchased during clearance or sale (if mentioned on the product page)

3. Damaged or Incorrect Products

If you receive:

• A damaged product

• A defective item

• An incorrect product

Please contact us within 48 hours of delivery with:

• Order ID

• Clear photos or videos of the issue

Once verified, we will offer a replacement or refund at no extra cost.

4. Exchange Policy

• Exchanges are allowed only for size issues, subject to stock availability.

• Exchange requests must be raised within 7 days of delivery.

• Customized products are not eligible for exchange, unless defective.

5. Refund Process

• Once your return is received and inspected, we will notify you of approval or rejection.

• Approved refunds will be processed within 5–7 business days.

• Refunds will be credited to the original payment method or store wallet (as applicable).

6. Return Shipping

• Return shipping costs are to be borne by the customer, except in cases of defective or incorrect products.

• We recommend using a trackable courier service for returns.

7. Order Cancellation

• Orders can be cancelled within 12 hours of placing the order.

• Orders for customized products cannot be cancelled once production has started.

8. Contact Us

For any return, exchange, or refund-related queries, please contact us at:

📧 Email: theshadestitch@gmail.com
📞 Phone/WhatsApp: +91-7974771483
🕒 Support Hours: Monday to Saturday, 10 AM – 6 PM